Getting coffee at the cafe near my home is a pain in the ass. It’s crowded. It takes a long time. It’s expensive.

I love it.

My wife and I make it the occasional treat to go to Intelligentsia, a nationally famous company that makes a really great cup of coffee. But it’s hardly a convenient experience.

One day recently, my wife and I ordered our two mochas to go, and found seats to wait out the process. As I sat there watching the barista, I noticed something interesting.

The barista was preparing cappuccinos for a group in front of us. He finished one of them and started to push it on the counter closer to where the customer would eventually pick it up. A bit of coffee spilled over the top of the cup and into the saucer.

Without the customer even noticing - he was...

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